LEGAL

Terms and Conditions

Effective date: July 18, 2026

1. Agreement to these Terms

These Terms and Conditions ("Terms") govern your access to and use of the RV Hoop website, portals, and related services (collectively, the "Service"), operated by RV Park Manager ("we," "us," or "our"). By creating an account, submitting a reservation or inquiry, signing a document through the Service, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

2. What the Service is

RV Hoop is a management platform for RV parks. It provides park owners and managers ("Landlords") with tools to manage sites and lots, leases, invoicing, maintenance requests, reservations, park maps, and related records; provides residents ("Tenants") with a portal to view their lease, pay invoices, and submit maintenance requests; and allows prospective guests ("Guests") to browse available lots, submit inquiries, and reserve a lot online, including electronically signing lease documents and setting up recurring payments.

3. We are a platform, not a party to your lease

The Service facilitates the relationship between Landlords and their Tenants and Guests. We are not a party to any lease, rental agreement, or reservation made through the Service. Each Landlord is solely responsible for the content and legality of its lease documents, its rates, deposits, fees, refund and cancellation policies, the condition and availability of its lots, compliance with landlord-tenant, consumer-protection, tax, and other applicable laws, and the resolution of any dispute with its Tenants or Guests. Any questions or disputes about a specific stay, lease, charge, or refund should be directed to the relevant park.

4. Accounts and eligibility

• You must be at least 18 years old and able to form a binding contract to use the Service.
• Sign-in is passwordless: we send a one-time code to your email address or phone number. You are responsible for maintaining control of that email account and phone number, and for all activity that occurs under your account. Notify us promptly if you believe your account has been accessed without authorization.
• You may optionally register a passkey (biometric or device PIN unlock) for faster sign-in. You are responsible for the security of any device on which you register a passkey.
• You agree to provide accurate, current information and to keep it up to date.

5. Reservations and holds

• Starting a reservation places a temporary hold on a lot. Holds expire automatically if the reservation is not completed — including signing any required documents and completing payment — within the stated hold window. Expired holds are released without further notice.
• A reservation is confirmed only when all required documents have been signed and the initial payment has been completed. Until then, the Landlord or the system may void the hold.
• The reservation link emailed to you is unique to your reservation. Do not share it; anyone with the link can view and modify the reservation.
• Cancellation and refund terms for a stay are set by the Landlord, not by us.

6. Payments and billing

• All payments made through the Service are processed by Stripe. We do not collect or store your card number or bank details on our servers. Your use of Stripe's payment pages is also subject to Stripe's own terms and privacy policy.
• Guest and Tenant rent payments may be set up as recurring subscriptions (for example, monthly or daily site rent) that continue until the stay ends or the subscription is canceled in accordance with the Landlord's terms.
• Landlords pay a subscription fee for use of the platform, plus fees for any optional add-on modules they enable. Subscription fees are billed in advance and are non-refundable except where required by law. Landlords may cancel from their billing settings; cancellation takes effect as described at the time of cancellation.
• You authorize the charges you initiate through the Service, including recurring charges, and you are responsible for keeping your payment method current.

7. Electronic signatures and records

Lease and other documents may be presented for electronic signature through the Service. By signing electronically, you consent to transact business electronically and agree that your electronic signature has the same legal effect as a handwritten signature, and that documents delivered to you electronically satisfy any requirement that they be in writing. If you do not wish to sign electronically, contact the Landlord to ask about alternatives before proceeding.

8. Communications

By providing your email address or phone number, you agree to receive transactional messages related to your use of the Service — such as one-time sign-in codes, reservation links, document signature requests, and payment notices. Message and data rates may apply to text messages. These messages are necessary to operate the Service; we do not send marketing messages through the platform.

9. Your content

Landlords may upload content such as lot and amenity photos, park map imagery, and descriptions. You retain ownership of content you upload, and you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display it as needed to operate the Service — including displaying it on public lot listings and shareable park maps you choose to publish. You represent that you have all rights necessary to upload the content and that it does not infringe anyone else's rights or depict identifiable individuals without their permission.

10. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms;
• submit false reservations, inquiries, or identity information;
• access another person's account, reservation link, or data without authorization;
• probe, scan, or test the vulnerability of the Service, or interfere with its operation;
• scrape, harvest, or bulk-collect data from the Service;
• upload malicious code or content that is infringing, defamatory, or otherwise unlawful; or
• resell or sublicense the Service without our written permission.

11. Third-party services

The Service relies on third-party providers — including Stripe (payments), Auth0 (sign-in codes), Brevo (transactional email), Cloudflare (file storage), and map providers (Mapbox, Google Maps, OpenStreetMap). Electronic signatures are processed by us rather than by a third party. Your use of features powered by these providers may be subject to their respective terms. We are not responsible for the acts or omissions of third-party providers.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY LISTING, AVAILABILITY, RATE, OR MAP INFORMATION PROVIDED BY A LANDLORD IS ACCURATE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE AND (B) ONE HUNDRED U.S. DOLLARS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your content, your use of the Service, your violation of these Terms, or — if you are a Landlord — your leases, listings, and dealings with your Tenants and Guests.

15. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access to the Service if you violate these Terms, if required by law, or if continued provision poses a risk to the Service or other users. Upon termination, sections that by their nature should survive (including Sections 3, 9, and 12 through 17) will survive.

16. Changes to the Service or these Terms

We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will update the effective date above and take reasonable steps to notify you, such as notice within the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute arising out of these Terms or the Service that is not subject to a mandatory venue will be brought in the state or federal courts located in Texas, and you consent to their jurisdiction.

18. Contact

Questions about these Terms can be sent to hello@rvhoop.com.